| ManagingEnergy.com Customer Support Guide |
| Customer Support - Overview |
 | Common Functions |
| Adding a New User to an Existing Database |
| Creating a New User |
| Creating a New User Group |
| Creating a New Database |
| Fixing a Spelling Error in the UI |
| Permissions |
| Recording a Support Video |
| Recording a Training Video |
| Video Recording Test Results |
| Voiceover Recording Tips |
| Updating the application |
| Updating Weather Data |
| mec Customer Support |
| MEcom Manager |
| Setting the data connections |
| Application |
| Variable Information |
| View Version |
| Administration |
| Application Log |
| User App Security Access |
| User Setup |
| Support |
| Client Companies |
| Client Support Time Purchases |
| Client Support Time Billings |
| Support Events |
| Support Case |
| Support Case Entry |
| Supported Products |
| Reports |
| Usage Report |
| Case Item Report |
| Support Time Usage Report |
| Library Linker |
| Best Practices |
| Contact Info |
| SaaS - Software as a Service |
| SaaS Business Fundamentals |
| SaaS is a Business Model |
| Financial Implications of SaaS Business Model |
| SaaS Market Strategy - Address "Pain and Dread" |
| Habits of Highly Effective SaaS Companies |
| Network Effect |
| As Web 2.0 Influences SaaS, Pricing Must Move to Pricing 2.0 |
| Integration - The SaaS Industry's Achilles Heel |
| SLA Service Level Agreement |
| Architecture Maturity |
| 10 Things to Know About SaaS - as a Customer |
| 10 Tips for Transition to SaaS - as a Provider |
| Offload Security Requirements |
| Advice to Customers Buying SaaS |
| zendesk and mec |
| mec to zendesk Remote Authentication |
| Ensuring zendesk Users are Assigned to the Proper Organization |
| Note to Post on Channel Partner zendesk Agents' Home Page |
| Adding Bug Tickets to zendesk |
© 2010 ... ManagingEnergy Inc.